When your Apple iPhone won't turn on or charge, it could be that the battery has been drained and therefore, needs to be re-charged.
Sometimes, it could be a rogue application or a buggy software update that is barring your device from booting up.
You have pressed the Power button several times already but the screen remains black or shows nothing.
Don’t panic, yet. Unless a hardware problem is present, you still can do something to get your dead iPhone back up and running before taking it to a technician for repair.
Here in this post, I have enumerated some widely used methods for you to try on if your iPhone 11 Pro Max won’t turn on.
However, these workarounds are only applicable if the problem lies within the software. So, let’s cut to the chase.
Step 1: Charge your iPhone
Whether you’ve already done it, I’d say try to connect your iPhone to a charger again. This time make sure you are using a functional charger and that it is connected to a power outlet or wall charger.
Usually, you will know if your device is already running low in power through some sort of low-battery indicator that prompts on the screen when the battery charge is significantly getting lower.
However, if the battery is completely dead, your device will no longer respond and all you’ll see is a black screen.
Considering it’s the latter that makes your iPhone failed to boot, then you should connect your device to a wall charger and let it charge for a little longer.
Expect your device to respond immediately especially if the battery is completely drained.
Usually, it would take at least 20 minutes for the charging indicator to show up on the screen.
Just ensure your charger or charging cable is not damaged. You can try another charger and/or USB cable available, if necessary.
Step 2: Perform a soft reset
Your iPhone may likewise not turn on if the operating system (iOS) is frozen or corrupted.
Ensure your iPhone is connected to a wall charger and then press the Power (Sleep/Wake) and Home buttons for about 30 seconds until the Apple logo displays.
If this won’t work, try to connect your iPhone to the computer using a USB cable and then press and hold the Power and Home button simultaneously until the Apple logo appears.
This method usually works especially if the problem is triggered by a software glitch or application that went rogue.
Apparently, the standard system restore process (via iTunes) won’t work if your device won’t boot up in the first place. In this case, you’ll have to use the Recovery Mode instead.
To enter recovery mode, press and hold the Power button and then slide to turn it off. If your device won’t respond, press and hold the Power and Home buttons at the same time for a few seconds.
If the culprit is on the operating system, it should boot to the recovery mode screen shortly. But if nothing happens, it’s time to get a repair for your iPhone.
Step 3: Check your iPhone for Physical and Liquid Damage
Since physical damages are usually recognizable, you can just proceed with a liquid damage check on your iPhone.
This is highly recommended especially if your device has been exposed to significant liquid contact.
However, if you are not confident of doing this on your own, then you can just take your iPhone to an authorized service center and have a technician check your device instead.
Generally, iPhones have this liquid contact and liquid detection indicator that changes color when it comes into direct contact with liquid.
You can remove the SIM card tray to find the LCI. The Liquid Contact Indicator will appear completely red if it’s had direct contact with liquid.
If you suspect liquid damage or physical damage is present, and that your iPhone 11 Pro Max still won’t turn on or charge after performing all the aforesaid workarounds, this is when you should reach an Apple technician for further assistance.
You can also make an appointment at an Apple Store or any Apple authorized service centers in your area.
Having problems with your phone that won’t turn on?
We can help you troubleshoot. We have published troubleshooting guides for the following devices:
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You may also visit our troubleshooting page to view other iOS device issues along with our recommended workarounds and fixes.
We also have a questionnaire for you to fill up just in case you want to reach our support team for further assistance in dealing with other iOS problems you may have.
If you wish to do the latter, then please provide us with as much information as possible. That way it would be easier for us to determine the underlying cause and get back to you with the best possible solution and/or recommendations.
